Onyx Environmental

Introduction

Why isn't the device working? Is the disinfection effective?

If the control panel displays an alarm or the device stops operating, is it a burnt-out lamp? A malfunctioning ballast? Or a faulty sensor?

What's causing the performance degradation? Is it aging lamps? Is the automatic cleaning system failing, leading to scaling on the casing?

There are countless possible causes, and our professional after-sales service engineers will promptly communicate with customers to provide a preliminary diagnosis.

Product repair begins with a technical diagnosis over the phone.

Remote diagnosis: When a device malfunctions, the technical support team can first perform a preliminary diagnosis remotely by reviewing historical data and fault codes, enabling remote control and monitoring of the device. This allows technicians to roughly identify the problem before departure and bring the correct spare parts, significantly improving first-time fix rates and reducing downtime.

Site inspection: Technicians often need to carry various testing instruments to conduct on-site diagnosis and inspection.

Quick Response: From the moment a user discovers a problem and calls to report a problem, to the service provider's customer service team accepting the order and issuing a work order, to the technician arranging their trip and arriving on-site to resolve the issue.

Meticulous Service: After a user reports a problem, technicians arrive and depart promptly, ensuring efficient repair progress and a transparent service process.

Preventive Maintenance Plan: Shifting from "fix it when it breaks down" to "regular maintenance," shifting from "reactive maintenance" to "proactive early warning."

Preventive Measures: Proactively provide customers with preventive maintenance plans based on equipment conditions.

Regular Follow-up Visits: Local after-sales teams regularly visit the projects they serve to ensure customers understand the true operating status of their equipment.

Parameter

Related Services

Spare parts replacement

After a certain period of use, equipm…

System Support

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Renovation

With the advancement of ultraviolet d…

Regular maintenance

Regular maintenance of ONYX ultraviol…

Software Upgrade

The core of ONYX's upgrade r…

Municipal Municipal Wastewater Municipal water supply Recycled Water Reuse Township water supply and drainage Industrial Park New pollutant control Water ecological restoration project

Industry Pretreatment of industrial high-difficulty wastewater Pesticide Industry API pharmaceuticals Chemical waste salt purification Food & Beverage Industry Pharmaceutical Purified water Chip Fabrication Oilfield reinjection water Industrial zero emissions

Commercial Secondary water supply Pool & Aquarium High-quality drinking water POE/POU Aquaculture Cooling Circulating water Laboratory applications

UV-AOPs Wastewater Biodegradability Pretreatment of highly toxic industrial wastewater Chemical active agents Cyanide Organic Complexes

Craftsmanship UV disinfection UV photolysis UV Advanced Oxidation Reverse Osmosis Alternative to pasteurization UV photochemical reaction Ozone oxidation

Resource Recycling waste plastics Construction waste Renovation waste

Municipal WSH UV Disinfection System WTV UV Disinfection Vertical System ZL UV Disinfection System Clear Medium Pressure UV Disinfection System MOL Ceramic Plate CD Ozone Generator UV-AOP Advanced Oxidation System D.FITE Cloth Filter

Industry ZL UV Disinfection System Clear Medium Pressure UV Disinfection System UV-AOP Advanced Oxidation Extrem Medium Pressure UV Disinfection System EX-U UV Sterilizer EX-UPW-TOC UV TOC System MOM Ceramic Plate CD Ozone Generator MOS Ceramic Plate CD Ozone Generator UV-Fenton UV-Oxidation

Commercial EX-L UV Sterilizer EX-U UV Sterilizer ZL UV Disinfection System CLEAR Medium pressure UV Disinfection System OneUV UV Sterilizer Extrem Medium pressure UV Disinfection System UV-AOP Advanced Oxidation MOS Ceramic Plate CD Ozone Generator COG Ceramic Plate CD Ozone Generator

Photochemistry UV-Fenton Medium-pressure UV-Oxidation UV Photolysis Pasteurization UV Alternatives UV Photocatalysis Low Pressure UV-Oxidation

Resource Recycling AI Optical Sorter Al high-speed sorting robot AI heavy-duty sorting robot

Others SATBR Integrated Wastewater Treatment System D.FITE Cloth Filter Modular Wastewater Treatment System ModuOzone Ceramic Plate CD Ozone Generator

After-Sales Services Spare parts replacement Product Repair System Support Renovation Regular maintenance Software Upgrade

Technical Support Process Support Product Training Research & Development Small Test Pilotscale experiment Online dose monitoring UV dose design

Channel Services Municipal Industry Business OEM

Spare parts Low Pressure lamps Low Pressure Amalgam Lamps Medium Pressure Mercury Lamp VUV Low-pressure Mercury Lamp（185nm） Quartz sleeve Ballasts UV Intensity Sensor UV transmittance tester Sealing accessories Other Spare parts replacement

Services

Product Repair

Every UV system sold by Anlisi represents a long-term commitment to disinfection or oxidation effectiveness and operational stability. The efficient and stable operation of the equipment is directly related to the achievement of disinfection or oxidation results.

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Product Repair Every UV system sold by Anlisi represents a long-term commitment to disinfection or oxidation effectiveness and operational stability. The efficient and stable operation of the equipment is directly related to the achievement of disinfection or oxidation results.

Product Repair

Every UV system sold by Anlisi represents a long-term commitment to disinfection or oxidation effectiveness and operational stability. The efficient and stable operation of the equipment is directly related to the achievement of disinfection or oxidation results.